Wild Earth Travel

Small Ship Cruising for Big Adventures




Confirmation / Deposit

Upon receipt of your booking, we will endeavour to book

the tours or travel services requested by you as soon as

possible and will then send you a Confirmation Invoice.

You must then send us a deposit of 20% of the invoiced

amount within 7 days. If bookings are made within 90

days of your date of travel, full payment must be sent

immediately, and certainly within 7 days of Invoice date.

Notes: These deadlines may be brought forward

depending on conditions of our operators or service

suppliers. You must forward any medical questionnaires

& contracts required by our operators & suppliers

along with your deposit payment. Please also send us

a completed (& signed) Wild Earth Registration Form

showing your acceptance of our standard Terms and


2. Residual Payment

Full payment must be received by Wild Earth Travel for

all bookings no later than ninety (90) days prior to the

commencement of travel (eg. the tour start date). If full

payment has not been received by these due dates,

then Wild Earth Travel reserves the right to cancel all

travel services for the booking in question without further

notice to the client. Provided full payment is received by

this time, Wild Earth Travel shall take all steps necessary

to reconfirm and verify all reservations in advance of the

date of travel, as may be required by our operators &

service suppliers.

3. Late & Minimum Bookings

If bookings are made 15 days or less prior to the date

of travel, then a Late Booking Fee of NZ$100 per file

will be charged to offset administration costs. If the

total invoiced amount of a client’s booking is less than

NZ$300, then a Minimum Booking Fee of NZ$50 per file

will be charged to offset administration costs.

4. Amendments (prior to date of travel)

Within 60 days of date of travel, amendments to

confirmed reservations will be handled on a request

basis. An amendment fee of NZ$50 will be charged per

amendment, plus any fees imposed by our operators &

service suppliers. No amendments are permitted within

15 days of date of travel, or cancellation fees will apply.

5. Cancellations

Cancellations must be notified in writing to Wild Earth

Travel. Subsequent to cancellation, Wild Earth Travel will

acknowledge to the client when all reservations have

been cancelled and will refund monies to the client, less

the following cancellation charges;

Any cancellation received outside 120 days prior to

date of travel, cancellation fee will be the deposit, plus

any fees charged by our operators & service suppliers.

Subsequent fees will be charged as follows;

120-91 days - 50% of invoice total;

less than 90 days - 100% of invoice total.

The above figures are given as a guideline. Actual

cancellation fees may vary due to the level of charges

passed on by our operators & suppliers, and due to

irregular business conditions (eg. High Season special

rates / cancellation rules). Any special conditions should

be advised at time of booking.

Note: Upon commencement of travel, 100% cancellation

fees will apply for clients not utilising any travel

arrangements, or for any no-shows – ie. No refunds will

be available for any unused services. In some cases,

clients may be able to transfer their booking to another

departure date, but this will depend on availability, the

nearness of the date of travel and on the conditions of

our operators & suppliers. An administration fee may be

charged in such circumstances.

6. Price changes

Wild Earth Travel reserves the right to increase prices up

to 20 days before the date of travel due to surcharges

in supplier tariffs, transportation costs, fuel prices,

currency fluctuations, local government rates & taxes. If

the resultant price increase is 10% or greater, the client

may cancel the booking within 14 days of our written

notification of the surcharge and obtain a full refund.

7. Insurance

It is the responsibility of all booked clients to obtain

travel insurance to cover personal injury, medical

expenses, third party risk, baggage loss / damage,

and the cancellation / curtailment of travel. It is also

recommended that insurance coverage be extended to

include medical evacuation and / or repatriation. (On

some tours this is compulsory). The cost of these can be

high, especially from remote locations and will in no way

be the responsibility of Wild Earth Travel. When obtaining

insurance from a source other than Wild Earth Travel, the

Client must ensure that the insurer is aware of the type

of travel to be undertaken.

8. Travel Documents

It is the responsibility of all booked clients to be in

possession of all necessary travel documents, including

a valid passport, visas, health / vaccination certificates

and import licences. Clients should also make

themselves aware of any official travel advice regarding

their destination. Wild Earth Travel will not be responsible

for any loss, of travel or otherwise, due to the client’s lack

of information on restrictions / prohibitions imposed

by governments, airlines or any other official organisation.

9. Health

It is the responsibility of all booked clients to advise

Wild Earth Travel of any health impairments, medical

conditions or disabilities that might affect their ability to

proceed with their travel. In certain cases, clients may

be required to complete a medical questionnaire for

Wild Earth Travel or any of its suppliers. We reserve the

right to decline any client should their health, actions or

behaviour affect the operation of tours or harm the rights,

welfare or enjoyment of other clients.

10. Responsibility

All services advertised by Wild Earth Travel are organised

by us or our appointed suppliers. Wild Earth Travel, its

affiliated companies and/or associated agents shall

not be held responsible for any liability of property loss

or damage and/or any damages resulting from illness,

personal injuries or death which may be sustained for

reason of, or while engaged on any tour, whether due to

the ownership, maintenance, use, operation or control

of any aircraft, vehicle, vessel or otherwise or whether

caused by failure or delay or by any transportation

company, due to any cause whatsoever including

any acts or omissions occurring during a tour under

which the means of transportation or other service

provided thereby is offered or supplied by its owners,

operators or public carriers for whom Wild Earth Travel

acts only as an agent. Wild Earth Travel shall not be

held responsible for any injury resulting to a person

(whether or not resulting in death) or damage to

property arising out of any act of war, insurrection, revolt

or other civil uprising or other military action, Acts of

God, weather or any other circumstances over which

Wild Earth Travel has no control, occurring in either

the country of origin, destination or through passage.

The transportation companies concerned are not to be

held responsible for any act, omission or event during

the time the passengers are not onboard their carriers

or conveyances. The passenger contract in use by the

carriers concerned, when issued, shall constitute the sole

contract between the transportation companies and the

purchasers of these expeditions and/or passengers. If

our suppliers/agents are able to exclude or limit liability

by virtue of any international convention we will claim the

benefit of that exclusion or limitation.

11. Data Protection

Wild Earth Travel will store and use the personal data

supplied by clients on their booking forms for the

purposes of fulfilling the contract between us. We will

never pass on your information to third parties, other

than to fulfil the contract between us, without your written

permission. We will also use the information to keep you

informed of our services and any special deals which

we think may be of interest to you. Please inform us at

the time of booking if you do not wish us to use your

information in such ways.

12. Successors and Assigns

These terms and conditions shall inure to the benefit

of and be binding upon Wild Earth Travel and the Client

and their respective heirs, legal personal representatives,

successors and assigns.

13. Errors and Omissions

Although Wild Earth Travel has made a concerted attempt

to verify the accuracy of statements made herein, it

cannot be held responsible for any error, omission or

unintentional misrepresentation that may appear in its


14. Claims and Complaints

If dissatisfied with the travel services being provided,

clients should immediately advise Wild Earth Travel or

its local representative, preferably in writing. In such

circumstances, we / they will do our / their utmost to

rectify the matter. If an immediate solution cannot be

found, clients should obtain written reports or other

evidence to support their complaint and present these

to the agent who booked their trip, who will then contact

Wild Earth Travel. Such complaints must be made within

30 days of the end of the tour. Wild Earth Travel will not

accept any liability for claims received after this period.

15. Applicable Law and Choice of Forum

This agreement shall be governed by New Zealand Law.

Each party hereto irrevocably submits to the exclusive

jurisdiction of the New Zealand Courts in respect of

any action or proceeding relating in any way to this


52 / 23

Our Associates Include

Adventure Canada
Heritage Expeditions
Lindblad Expeditions
Noble Caledonia
UnCruise Adventures
Variety Cruises